Your Security Is Our Top Priority

Yes — app-myisb is completely free to download on both iOS and Android. There is no monthly subscription fee or usage fee for the app itself. Standard account fees (if any) apply based on your account type, but accessing and using the app costs nothing extra.

Absolutely. All deposits held through app-myisb are insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000 per depositor, per insured bank, per ownership category. This means your money is protected even in the unlikely event of a bank failure.

Don't worry — your funds are safe. Log in to app-myisb from any browser and immediately freeze your debit card with one tap. You can also trigger a remote session wipe to prevent unauthorized access. Your account data stays secure because we never store sensitive credentials on the device itself.

You can reset your password in two ways: (1) On the login screen, tap 'Forgot Password?' and follow the email verification link sent to your registered address — the process takes under two minutes. (2) Alternatively, visit any app-myisb branch in person with a valid government-issued ID and a representative will assist you securely.

Yes. When traveling internationally, you have full read-only access to your accounts — you can check balances, review transaction history, and view statements from anywhere in the world. However, initiating certain transfers and bill payments requires a domestic US internet connection as an added security measure. Card usage abroad follows your standard account terms.

The standard mobile check deposit limits are $2,500 per day and $10,000 per rolling 30-day period. These limits apply to checks deposited via the in-app camera feature. If you regularly need higher limits, contact our support team — upgraded limits may be available based on your account history and standing.

Call our dedicated fraud hotline immediately at +1 800 555-0192 — available 24 hours a day, 7 days a week, including holidays. You can also freeze your card instantly inside the app while you make the call. Our fraud specialists will guide you through securing your account and initiating a dispute if needed.

Opening an account with app-myisb takes about 5 minutes entirely through the app. Download the app, tap 'Open an Account,' and follow the guided steps: enter your personal details, upload a photo of your valid government-issued ID, and complete a quick identity verification. Once approved (usually within minutes), your account is ready to use immediately.