Last updated: 1 June 2026
Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit the app-myisb website or use our digital banking application. They allow our platform to recognise your device, remember your preferences, and provide a secure, personalised experience. Cookies do not contain your banking credentials and cannot execute code or deliver viruses.
Essential for the website and app to function. Without these, services like secure login, session management, and fraud prevention cannot operate. They cannot be disabled.
Help us understand how visitors interact with app-myisb so we can improve reliability and usability. All data is aggregated and anonymised — we do not profile individual users.
Used to deliver relevant financial product information and measure campaign effectiveness. These are only set with your explicit consent.
Some cookies on our platform are set by trusted third-party providers. These partners operate under their own privacy policies, which we encourage you to review.
| Provider | Purpose | Type |
|---|---|---|
| Google Analytics | Aggregated usage statistics | Analytics |
| Cloudflare | Security, DDoS protection, performance | Necessary |
| Google Ads | Conversion tracking & retargeting | Marketing |
| Hotjar | Session heatmaps & UX research | Analytics |
You have full control over optional cookies. You can manage your preferences at any time through the following options:
When you first visit app-myisb, a cookie consent banner will appear. By clicking "Accept All" you consent to the use of all cookie categories described above. Clicking "Manage Preferences" allows you to enable or disable individual categories. Strictly necessary cookies are always active and do not require consent under applicable law (including GDPR and ePrivacy Directive). Your consent is recorded and stored for 12 months, after which you will be asked again.
We may update this Cookie Policy as our services evolve or regulatory requirements change. Any material changes will be notified via an in-app banner or email to registered users at least 14 days before taking effect. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of app-myisb after the effective date constitutes acceptance of the updated policy.
If you have any questions or concerns about how app-myisb uses cookies, please contact our Data Protection Officer at [email protected] or write to us at app-myisb Ltd., 12 Finance Quarter, London, EC2V 8RT, United Kingdom.
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